All orders will be processed and shipped out within 2-5 business days.
Orders are shipped via USPS or UPS. Orders placed in the contiguous United States can be expected between 2-5 business days once shipped. Orders shipping to Hawaii and Alaska can be expected in 3-7 business days.
If you choose 2-Day/Express shipping at checkout your order will be shipped via UPS Next Day or UPS Second Day.
All orders under $99 will be sent via USPS Priority or USPS First Class Package at a flat rate of $7.95. Orders over $99 qualify for free USPS or UPS shipping.
Standard US Domestic Shipping:
Flat rate of $7.95.
Expedited US Domestic UPS 2-Day/Express Shipping:
Flat rate of $24.95.
We do offer international shipping via USPS. Your rate will be calculated at checkout. Pricing for international shipping depends on the region you reside in.
Overnight US Domestic shipping is available:
please contact us directly at email@example.com for rates if you require overnight shipping.
We use USPS and UPS for all shipping. You’ll be asked to select standard USPS Priority/First Class Package, USPS Priority Express or UPS shipping during checkout.
We offer free domestic delivery on all orders $99 or more.
Returns & Exchanges
CLICK HERE to go to our RETURNS & EXCHANGES PORTAL. Below are instructions on how to submit a return/exchange request.
Submit a return/exchange request:
Click the "Returns Portal" in the store's navigation at the bottom of the website (in the footer section), or go to the refund policy or the returns page, and then click on the link to request a return. Once directed to the returns portal you'll be prompted to do the following:
1. Log in to your account: 1. In the Email field, enter your email address, and then click Continue. 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 3. Go back to the return portal page, and then enter a six-digit verification code. 2. Click the order that you want to submit the return or exchange for and click "return". 3. If your order has more than one item, then select the items that you want to return. 4. Select a return reason and add a note for the store. If you are choosing an exchange click "OTHER" and in the notes section please note the item, size and color you'd like to exchange the item for. 5. Click Request return.
Once your return request is approved you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund minus the $10 processing and return shipping fee. Exchanges are free and will not be charged a fee.
CLICK HERE to go to our RETURNS & EXCHANGES PORTAL.
If you don’t feel confident wearing your gear, we’ll take it back. CALLIOPE must receive returns within 30 days of the customer receipt of goods date to be eligible for a refund.
Returned items must be unworn, undamaged and have attached tags in original packaging.
Please allow 7-10 business days once we receive the product to process your return and credit any funds onto your original form of payment. Bank processing times vary.
Items without a receipt may be returned within 30 days for online store credit. Store credit must be used within three (3) months of being issued.
Once a return is requested, the return item(s) must be shipped within SEVEN (7) DAYS. If you do not ship your return item(s) within this time period, your order may be eligible for online store credit only.
Domestic (United States) flat rate return shipping fee of $10 will be deducted from your refund amount.
FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED AND ARE NON-REFUNDABLE. All final sale items are labeled as “Final Sale” on the product page.
Shipping and handling fees are NON-REFUNDABLE.
Gift Cards are NON-REFUNDABLE.
Please keep this in mind BEFORE making a purchase—if you have questions about the product selection or sizing please reach out to customer service for assistance prior to finalizing your order.
Returns that are damaged or tampered with may not be accepted and returned to the customer. Unidentified returns may also be returned to sender. We reserve the right to refuse any item that does not comply with our stated policy.
FINAL SALE items CANNOT BE RETURNED OR EXCHANGED. FINAL SALE items are products that have been deeply discounted and are not eligible for return. These products will be clearly marked as FINAL SALE on our website. When purchasing a FINAL SALE item please keep this policy in mind and double check your sizing and color before making your purchase.
Product & Care
Yes! We offer digital gift cards from $10-500. You can find our gift cards on our products page here.
We do occasionally offer discounts on our products so be sure to follow us on social media (@calliopegolf) and join our newsletter to see all the sweet deals and updates!
Though this doesn't happen often, we are human! We apologize for any inconvenience this has caused you and we'll make this right for you. Please send us an email right away at firstname.lastname@example.org. In the subject line please enter "ORDER ISSUE" and in the body of the email please include your order number and a short description of the issue. Someone from our customer care team will respond within 24-48 hours with next steps to resolve the issue.
Please refer to the wash label on each respective garment for the appropriate wash instructions.
To cancel or change your order, please reach out to us within 30 minutes of placing your order at email@example.com. Our customer care team will do our best to assist you.
Click here if you'd like to join our Calliope Crew and receive updates and discounts on our products! Simply input your name and email and write "Join the crew" in the message section.
We accept all major credit cards as well as Apple Pay, Venmo and GooglePay.
Please feel free to contact us at firstname.lastname@example.org with any additional questions and our customer care team will respond in a timely manner. Our normal business hours are Mon-Thurs 9am-5pm PST and Friday 9am-1pm PST.